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Design Kiosk consumer return rights

A consumer is entitled to withdraw from the sales contract concluded in Desing Kiosk online store and return the purchased goods to Design Kiosk, if desired. The right to return the goods is valid during 14 calendar days as from receiving the goods, and this also applies in case the purchased products are not defective.

Consumer return rights do not apply to products that cannot be returned due to the nature of a product (e.g. for health protection or hygienic reasons, etc).

  • In order to withdraw from the contract, a consumer should submit an application for withdrawal to Design Kiosk (e.g. by using the form of application for withdrawal sent to the consumer together with the product. It can also be downloaded from https://bit.ly/46ZBCV1) and return the purchased product(s) together with the application for withdrawal or its copy Design Kiosk.
  • Consumer may return the products by using the same parcel machine that was used for receiving the product (for Omniva: by using the returning code provided in delivery notice (valid 14 days), for SmartPost: by using the same door code as at receiving the product (valid 14 days)) or by using a courier service.
  • The product should be returned as a complete set (the same complete set as it was received in) and, if possible, in original packaging (especially in case the product is in a specific box or in any other packaging different from a colourless plastic packaging). A consumer shall return the product in such transport packaging that ensures the undamaged condition of the product during transportation. A consumer is not obligated to return the product in the transport packaging used by the seller, but it is recommended.
  • In order to avoid damage to the returned product, a consumer shall utilize the product prudently (i.e. a consumer may use the product only to examine it in the same way as it is allowed in a regular store in order to be convinced in the nature, qualities and functioning of an item). All tags, labels and documents that come with the parcel should be preserved and returned with the product.
  • Upon execution of consumer return rights, the consumer shall cover all the direct costs related to returning the product, except when the consumer returns a nonconforming product (in this case Clause 7 of the Terms and Conditions of Use of Design Kiosk online store  https://www.designkiosk.ee/eng/page/e-shop-terms shall be applied). The consumer shall also be liable for the decrease in value of the returned product due to deterioration.
  • Design Kiosk shall undertake to return the consumer payments received for the returned product, incl. the costs related to the delivery of the respective product to the consumer, within 14 days as from receiving the application for withdrawal and the product (or a certificate of returning the product). If a consumer has explicitly selected a delivery method different from the cheapest standard delivery method offered by Design Kiosk, then Design Kiosk shall not undertake to return the consumer the costs exceeding the cost of a standard delivery. Design Kiosk shall make a repayment by using the same payment method that the consumer used for making the payment, unless the Parties agree differently.